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Refund policy

Last updated: July 2026

Thank you for shopping with TokuDeals! We ship all orders straight from Japan and take great care in packaging every item. Please read our policy carefully before making a purchase.

Returns & Refunds

If your item arrives defective or damaged, or if we sent you the wrong item by mistake, please contact us within 30 days of receiving your order with:

  • Your order number
  • A clear photo of the item

Upon approval, we will offer a store credit or a refund to your original payment method — your choice.

Please note that we photograph all orders before they are sealed and shipped. In the event of a wrong item claim, we will cross-reference our packing photos to verify and resolve your concern as quickly as possible.

Pre-Fulfillment Cancellations

If you've placed an order and we have not yet sourced or purchased your items, you may request a full refund to your original payment method. Please contact us as soon as possible after placing your order, as we begin sourcing quickly. Once items have been purchased on your behalf, we are unable to offer a refund except in the case of defective, damaged, or wrong items received.

We do not accept returns for items that are simply unwanted, no longer needed, or ordered by mistake once sourcing has begun. Please review your order carefully before completing checkout.

Final Sale Items

The following are final sale and not eligible for return or exchange unless they arrive defective, damaged, or incorrect:

  • Sale and discounted items
  • Gachapon pulls and mystery items/bundles
  • Limited edition and exclusive drops

Non-Returnable Conditions

Items will not be accepted for return if they are:

  • Missing original packaging or accessories
  • Returned without prior approval

How to Contact Us

You can reach us through any of the following:

Please include your order number and photos in your message. We'll review your request and respond within 2–3 business days.

Returns & Shipping

If your item arrives defective or damaged, there is no need to return the product — simply contact us with your order number and photos, and we'll process your refund or store credit right away.

If we sent you the wrong item by mistake, we will arrange a return and cover all return shipping costs.

Australia Customers — Your Rights Under Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or guarantees you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. If a product is faulty, not fit for purpose, or significantly different from its description, you may be entitled to a repair, replacement, or refund regardless of the terms above. This policy applies to change-of-mind returns and does not limit your ACL rights.