💬 Frequently Asked Questions (FAQ)

Welcome to the TokuDeals FAQ page! Here you'll find answers to our most commonly asked questions. If you can't find what you're looking for, feel free to send us a message—our friendly team is always here to help! 💖

💼 ABOUT TOKUDEALS

What is TokuDeals?

TokuDeals is your trusted Japan-based personal shopper and live shopping brand, helping fans around the world access hard-to-find products from Japan. While we’re best known for kawaii character goods like Sanrio, Disney Japan, and Pokémon, we also shop a wide variety of non-kawaii items—from snacks to stationery, toys to lifestyle products—as long as they’re shippable via Japan Post or DHL.

✨ What we offer:

• Personal shopping (kawaii & non-kawaii) from Japan

• Instagram live shopping from stores across Japan

• Curated mystery boxes + custom Omakase bundles

• Worldwide shipping via Japan Post or DHL

Whether you're a collector, gift-giver, or just love Japan, we’re here to help you shop like a local—without leaving your home.

Are you located in Japan?
Yes! We’re proudly based in Japan and run by a Filipina founder who’s passionate about sharing kawaii culture with the world.

🛍️ SHOPPING WITH US

How can I order?
You can shop directly from our website, join our live shopping events, or message us for personal shopping requests. We offer flexible ways to shop—your way!

What is a “personal shopping service”?
It means we shop in Japan on your behalf! Just tell us what you want, and we’ll find it, buy it, and ship it to you—whether it's a rare item, a Disney Store exclusive, or limited-edition Sanrio merch!

Do you offer pre-orders?
Yes! We regularly open pre-orders for upcoming releases. Just check our Pre-Order section or follow us on Instagram for announcements.

📦 SHIPPING & DELIVERY

Do you ship worldwide?
Yes! We ship internationally from Japan via trusted carriers like Japan Post (EMS, Registered Small Packet Air, ePacket Light and Surface Mail) or DHL. Shipping options depend on your location and item size/weight. 

How much is shipping?
Shipping fees vary depending on the destination and package size. You’ll see the estimated fee at checkout, or you can message us for a quote. For a rough estimate on each shipping method, please check this page. 

Can I combine orders?
Absolutely! We offer order consolidation to help you save on shipping costs. Just let us know before checkout.

💳 PAYMENTS & FEES

What payment methods do you accept?
We accept credit/debit cards and PayPal. All payments are processed securely.

Are there additional service fees?
Our service fees are already included in the USD prices listed on our site—no surprises! You can check the equivalent cost in USD currency using our Price Calculator.

However, if your personal shopping order requires us to visit a store for a pickup (e.g., Sanrio, Disney Store, specialty shops), and your total purchase is below $150, an additional $15 fee will apply. This covers pickup, transportation, and any entrance fees (if applicable). These fees are waived if we pick up the item at the same store and date as the live shopping events.

📺 LIVE SHOPPING EVENTS

How do I join your live shopping?
Follow us on Instagram @TokuDeals and turn on post notifications! We host multiple live shopping sessions every week where you can claim items in real time.

How do I order during a live event?
Just comment the short code or item name during the live. We'll confirm your order and send you the invoice after the event.

What if I miss a live sale?
No worries! We always post recaps and accept DM requests. You can also submit a wishlist in advance.

🎁 OMAKASE BOXES & LUCKY BAGS

What is the Omakase Kawaii Box? (LAUNCHING SOON)
It's a surprise monthly (or quarterly) subscription box curated just for you, based on your preferences, favorite characters, and budget. Think of it as a handpicked dose of kawaii straight from Japan!

What’s the difference between the Lucky Bag and the Omakase Box?
Our Lucky Bags are one-time mystery bags from old stock, while the Omakase Box includes new releases and is customized based on your preferences. Both are full of surprises—but the Omakase Box is extra special!

💌 OTHER QUESTIONS

Do you take special requests?
Yes! Looking for a specific plushie, store-exclusive item, or something rare? Just send us your wishlist—we’ll try our best to find it for you.

What if I receive a damaged item?
We carefully inspect and pack every order, but if something arrives damaged, please contact us within 7 days. We’ll help you sort it out.

How can I contact you?
DM us on Instagram or email us at info@tokudeals.com. We usually respond within 24–48 hours (excluding weekends and Japan holidays).

Still have questions?
✨ We're just a DM or email away! ✨
Thank you for shopping with TokuDeals—your kawaii shopping adventure starts here! 🛍️💕