Personal Shopping Service Fee

JPY to USD price (incl. PayPal fee)

(Price in JPY / 100) * 1.049

For example, if the price in JPY is 1000 yen then the price in USD (including the PayPal fee) would be $10.49.

❤ In-store shopping service fee (pick-up)

$11 for 1 to 2 items or 10% of the purchased items' total amount, whichever is higher.

$15 for orders of more than 2 items or 10% of the purchased items' total amount whichever is higher

Miscellaneous Fee: Depends on the store location and registration/entrance fee required at the venue

❤ Live Shopping

$11 for 1 to 2 items or 10% of the purchased items' total amount, whichever is higher.

$15 for orders of more than 2 items or 10% of the purchased items' total amount whichever is higher

Miscellaneous Fee: Depends on the store location and registration/entrance fee required at the venue

❤ Exclusive Shopping at stores (max 20 mins)

Service Fee: 10% of the total purchased amount or $15 whichever is higher

Miscellaneous Fee: Depends on the store location and registration/entrance fee required at the venue

❤ Online Shopping Requests

Service Fee: 10% of the total purchased amount or $11 whichever is higher

Domestic Shipping Fee: If applicable

15 items and more 15% fee will apply for the purchased items' total amount

❤ Live Selling (TokuDeals' Store)

This will be used as a deposit and can be used as shipping or shopping credit for the live-selling purchases. No purchases can be made during live selling if the customer fails to pay the deposit before or during the live event. 

 ❤ Kuji

$15 for every transaction (max of 10 plays per transaction)

Miscellaneous Fee: Depends on the store location and registration/entrance fee required at the venue

Order Cancellation

Tokudeals may cancel any accepted orders or refuse or delay shipment of any orders if the Purchaser fails to pay the confirmed Pre-order items.

All cancellations must be approved by TokuDeals.

Storage Policy

A minimum storage fee of five percent (5%) of the net price or $10, whichever is higher, will apply for every week after 1 week of holding your order for shipment as per the customer's request. 

Refund Policy

All purchase transactions made through the Services are subject to TokuDeals' refund policy in effect at the time of purchase in case the product is over-sold or the supplier is out of stock.

*No refund will be processed once the pre-order item is confirmed and purchased.